Hi, my name is Rob Preston. I am a freelance English butler trainer and luxury services coach working with clients from all around the world. My specialty is integrated on-location training. Luxury service training, luxury tuning through to complete guest experience transformation.

Over 1200 hours of face to face luxury services training

I’ve personally trained and assessed over 400 luxury service professionals over 5 continents with English butler training endorsed by the Guild of Professional English Butlers.

  • 14 English Butler Training Programs – 107 students – Estate, Resort, Yacht
  • 10 Customized Luxury Service Training Programs – 67 students Super Yacht
  • 4 English Butler Training Programs – 149 students – Cruise Line
  • 10 Luxury Brand Compliance Programs – 101 students – Luxury Charters

Over 30 super, mega & giga yachts


What people say…

“Thanks for the positive energy and inspirational training” “Rob’s personality is perfect for this job” “Rob was a great positive trainer, your enthusiasm was great – Thank you” “Great course and opportunity to bring our team together, I learned a lot of the basics and refreshed my memory on service through the course material” “Rob was a personable, patient and knowledgeable instructor
On-board luxury cruise lines , English Butler Training
Rob is a leader in his field with the vision to take training in the yachting industry further than we thought possible” “I think one of the most beneficial aspects was getting us to talk about issues and seeing what real issues would arise in a guest setting.”  “ I like your method of teaching – friendly, approachable and knowledgeable and everyone was able to get involved.“I loved Robert’s patience and clarity when communicating, but most of all he was very professional and by so, set a great standard for the crew to hopefully aspire to.”
On-board luxury yachts, English Butler Training
Our interior team has come together and I sense we will work together better.” “Thank you for putting this well thought out course together and delivering it in such a calm cool and collective way…Setting the standard.” Empathy!  – the fact you actually care about how everything is going to come together.” “You are a very inspiring instructor and have a captivating way of sharing your vast knowledge.
On-board luxury yachts, Luxury Charter Training

Award-winning luxury service providers

I congratulate these clients on their best-in-class accolades and for being industry leaders:

  • Charter Captain of the Year – MY Latitude, awarded in 2011 by Fraser Yachts Group
  • Best Charter Crew 2011- MY Four Wishes, awarded in 2011 by Fraser Yachts Group
  • Best Cabins  2011 – MV Azamara Club Cruises, awarded by Cruise Critic 2011

Over 500 individual luxury service events

From Cannes Film Festival, the Monaco Grand Prix, along the French Riviera to Saint Barts, Miami and Bermuda to the Pacific island and Australia. As a personal Butler, Head Steward, Host and a Bar Tender at intimate dinners, for cocktail parties through to extravagant high society events for royalty, A list celebrity and heads of state on private islands, luxury yachts, in private villas and luxury estates.

Contact Me

Thanks for looking at my training portfolio

If you are interested in luxury service training, luxury tuning or a complete guest experience transformation?
Contact Me