CURRICULUM

Learners are entitled to an enriched curriculum that supports them through different stages of learning & development!

This enriched curriculum is drawn from best practice luxury services, performing arts and luxury insight blending English butler, luxury services marketing and guest experience management.

It is structured around the performing art of world class luxury services and the science of crafting authentic luxury guest experiences.

  • The skills to perform world class luxury services from sustaining a professional practice, deportment and etiquette, individual and team performance to authentic engagement.
  • The art to fashion and style a luxury services environment from merchandising, styling and valet, dining styles and settings to guest enrichment and staging events.
  • The science to manage authentic guest experiences from service management, logistics, space, time and people management to guest experience management.

Structured over 3 stages of learning & development

  • Level 1 supports aspiring luxury service professionals with foundation functional knowledge, technical skills and luxury consciousness needed to undertake highly skilled work with confidence in a structured and supportive complex luxury service environment.
  • Level 2 supports experienced service professionals and middle managers with superior functional knowledge, technical skills and luxury consciousness needed to undertake highly skilled work autonomously with limited judgement in a stable and complex luxury service environment.
  • Level 3 supports aspiring service managers, leaders or highly experienced service professionals with a broad range of advanced functional knowledge, technical skills and luxury consciousness needed to undertake highly skilled work in an unstable and complex luxury services environment.

Arranged into 12 coherent luxury focused units

Sustain a thriving luxury services career

With a focus on international careers, learn how to prepare and plan for a successful luxury services career. Learn more

Thrive in a luxury services environment

With a focus on the spirit of luxury service learn how to operate effectively in complex and demanding service environment. Learn more

Enhance luxury interpersonal skills

With a focus personal branding learn how to prepare, present and express your personal and professional best with confidence. Learn more

Shape a first class luxury services team

With a focus individual and team effectiveness learn how to perfect and perform with at best over extended periods of time. Learn more

Perfect a set of world class luxury services

With a focus on luxury guest needs learn how to shape, showcase, enhance and evaluate a set of exclusive world class luxury services. Learn more

Craft a collection of luxury guest experiences

With a focus on authentic learn how to enrich, enhance and evaluate a custom crafted luxury guest experience. learn more

Merchandise a luxury service environment

Through a global lens of refined luxury and perspective learn how to plan, prepare, present and evaluate a range of luxury merchandising services. Learn more

Showcase a range of luxury dining services

With a focus on experience learn how to prepare, present and perform a range of luxury dining styles of distinction. Learn more

Showcase a range of luxury beverage services

With a focus on guest experience learn how to prepare, showcase and evaluate alcoholic and non-alcoholic beverages. Learn more

Sustain a luxury services environment

With a focus on immaculate presentation learn how to prepare, care for, present and preserve a luxury service environment. Learn more

Style and care for luxury goods and apparel

With a focus on luxury learn professional valeting techniques and the art of boutique merchandising. Learn more

Maintain a luxury service environment

With a focus accountability learn how to assist, plan, lead, organise, and control a range of management functions. Learn more

And delivered using the latest delivery methods

Interactive presentations, focus groups and round table discussions together with luxury service drills, guest experience simulations and role plays keep the training interesting and relevant.

  • Level 1 professional modules are delivered through interactive presentations.
  • Level 2 specialist modules are delivered through practical focus groups
  • Level 3 master modules are delivered via a round table collaborative format.
  • I ensure these methods are appropriate for the audience and location.

CONTACT LUXSA

For an enriched luxury services curriculum

Delivered over 3 levels of learning, development & consciousness
CONTACT LUXSA